Comprehensive Support Coordinator

Position Overview

Position Type: Full-time with benefits
Expected Start Date: June 3, 2024
Reports to: Co-Director (Resource Coordination)
Note: Maryland residency with regular access to a vehicle is preferred. Must be authorized to work in the United States. Candidates who are bilingual in Spanish and English will be prioritized.

Priority Application Deadline: April 15, 2024
Final Deadline:
April 30, 2024


About Baltimore Abortion Fund

The Baltimore Abortion Fund (BAF), founded in 2014, is a nonprofit organization that assists individuals who live in or travel to Maryland for abortion care. BAF operates a confidential helpline offering financial and logistical support to help fill the gap between what clients can afford and the total cost of their abortion care. Using an intersectional reproductive justice lens, BAF works to dismantle white supremacy by removing systemic barriers people face when accessing abortion care. BAF also actively works to reduce abortion stigma within Maryland and participates in the broader conversations shaping local and state-wide policy affecting our clients. Learn more about our impact here.

The Opportunity

The Baltimore Abortion Fund (BAF) seeks a Comprehensive Support Coordinator to join the four-person Resource Coordination (RC) team. This role provides essential logistical support for clients with multi-day procedures and those traveling to Maryland for abortion care. As BAF continues to expand its full-time workforce, the ideal candidate should be enthusiastic about embracing a role that will adapt and develop alongside the organization.

Key Responsibilities

Client-Centered Service Delivery (70%)

  • Primarily responsible for coordinating logistical support for clients traveling to Maryland for an abortion and clients with multi-day procedures. This includes but is not limited to:
    • Accommodations: Organizing hotel stays and food arrangements.
    • Transportation: Coordinating flights, trains, or other forms of travel into the state and scheduling any necessary ground transportation (rideshare/volunteer rides) during a client’s appointment.
    • Childcare: Arranging childcare services through a nanny agency or direct cash assistance.
    • Support: Address unexpected situations such as travel delays, rescheduled appointments, case-by-case necessities, etc. 
    • Funding: Collaborate with the abortion funding team to ensure clients receive funding assistance for their procedure as needed.
  • Oversee the Practical Support email inbox and client-centered intake for referrals via call, text, and email; ensuring all client communications are answered within two business days of receipt. 
  • Perform timely data entry related to each contact: collecting and updating the Airtable base with client demographics, logistical needs, accurate notes, budget adjustments, and purchase receipts.
  • Monitor expenses and adhere to budgetary constraints while ensuring clients receive necessary support and accommodations. Notify the RC Director when the monthly budget dips below $2500. 
  • Provide backup coverage for the Practical Support Coordinator (PSC).

Program Support (25%)

  • Responsible for client data sanitization in Airtable every quarter. 
  • Monitor PS data and trends, providing ongoing updates to the RC Director.
  • Maintain database of partner PSOs for ongoing partnership and client care coordination. 
  • Share responsibility with the PSC for representing BAF Practical Support in regional abortion fund meetings and clinic meetings or visits.
  • Attend monthly RC and all-staff meetings; support BAF outreach events.
  • Assist operations team in troubleshooting billing issues.
  • Share on-call responsibilities with the RC team; one shift every five weeks. Responding to urgent client needs after hours and on Saturdays.

Project Support (5%)

  • Support projects delegated by the RC Director by following project plans and timelines, identifying sources of support, collaborating with relevant staff and volunteers, being accountable to deadlines, and proactively communicating challenges and delays to their supervisor.

Key Qualifications

Related Experience

  • One year of paid or volunteer experience providing client-centered support, case management, or advocacy.
  • Comfort speaking on the phone daily; willingness to conduct intake and make follow-up calls for approximately 5-15 clients per day.
  • Highly organized and detail-oriented with excellent time management skills and the ability to multitask, prioritize work, solve problems, make decisions, and follow up.
  • Excellent interpersonal and communication skills, with the ability to effectively communicate with clients, colleagues, and external stakeholders.
  • Demonstrated ability to collaborate with team members and other departments to ensure seamless service delivery.
  • Possess basic computer skills, including reliable access to the internet and familiarity with Google Suite, and open to learning new technologies and software as needed.
  • Willingness to work remotely, with the ability to attend in-person meetings and events; work occasional evenings and weekends as needed.

Mission & Values Alignment: 

  • You bring a strong commitment to abortion access and full reproductive healthcare for all. You understand and appreciate the barriers to reproductive health and have a passion for removing those barriers.
  • You are committed to an intersectional framework that includes, but is not limited to, gender, economic, and racial justice.
  • You understand the values of Reproductive Justice and are comfortable implementing them in day-to-day operations. 

Emotional Intelligence: 

  • You demonstrate self-awareness, understand the perspectives of others, and approach interpersonal relationships with empathy. 
  • Open to giving and receiving feedback and are committed to practicing this regularly.

Preferred qualifications:

  • Experience working in a remote organization and on a small team with a proven ability to work independently and collaboratively.
  • Demonstrated ability to coordinate multiple aspects of client needs simultaneously.
  • Background working with budget tracking systems and tools to accurately record expenses and track budgetary allocations.
  • Experience performing timely data entry and maintaining accurate records in database systems or tracking tools, such as Airtable or similar platforms.
  • Bilingual in English and Spanish or another language.

Benefits and Salary

The salary for this position is $55,000. Benefits include employer-paid health, vision, and dental benefits; unlimited paid time off; remote work stipends; and an employer-sponsored 401K retirement plan.

How to Apply

You may submit a traditional resume and cover letter, a video application, or any other application that you believe highlights your qualifications and interests. Candidates are encouraged to apply even without meeting 100% of the role requirements.

Priority application deadline: April 15, 2024
Final deadline:
April 30, 2024


Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. We reasonably accommodate staff members and applicants with disabilities.

An Equal-Opportunity Employer with a Commitment to Justice

As an organization working in solidarity with the reproductive justice movement, BAF is committed to fostering leadership and elevating the voices of women, young people, people of color, Native people, immigrants and refugees, low-income people, LGBQ+, and transgender, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, socioeconomic background, familial status, sexual orientation, national origin, ability, age, or veteran status.

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  • Baltimore Fund
    published this page in Openings 2024-04-01 14:27:31 -0400